Common purchase queries answered
Orders and Shipping
In the age of COVID, we’re seeing about 4-6 days for delivery, ± 2 days. From the actual data we have, most orders get delivered within 4 days regardless. Free shipping on orders above RS. 9,999.
Upon dispatch of the order, you will receive a tracking number along with an URL within 2-5 days. You can use that URL to track you order.
You should receive a shipping confirmation email within 3-5 days of your purchase or when it is dispatched.
Orders that haven’t been shipped or scanned by Bluedart won’t show up on the tracking page. Please allow 3-5 business days for this information to appear.
Web orders can come from multiple warehouses. If you only receive part of your shipment, don’t worry, you’ll receive tracking on your other goods as they ship.
No, we do not store your payment instrument’s details on our website. All your payment information is handled by our payments provider Instamojo.
Unfortunately, Superkicks online credits can only be used on www.superkicks.in , and cannot be used in store.
If you need to swap an item
Returns and Cancellation
All sales at Superkicks, superkicks.in are final. Considering the uniqueness of our offering, we won’t be able to provide option for any exchange or refund.
We can surely support if its a genuine size exchange(subject to availability).
You’ll have to inform us within a week after receiving the order regarding size exchange.If we don’t have your size, we can provide store credit.
All Discounted products and Heat products don’t have a size exchange option available or any kind of refund/return. They are final sale items.